Exchange Policy

Exchange Policy

If you received a defective or damaged item, you may be eligible for an exchange. Please contact our customer support team within 7 days of receiving the product.
To initiate an exchange, please contact our customer support team at support@qalb.com.pk or +923260766243. Provide your order number, details of the issue, and any relevant photos. Our team will guide you through the exchange process.
If the exchange is due to a mistake on our part or a defective product, we will cover the cost of return shipping and send you the replacement item with no additional shipping charges.