QALB Fragrances

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returns and exchange policy

1. Returns Policy:

1.1 Eligibility for Returns:
* We want you to be completely satisfied with your purchase. If for any reason you are not, you may initiate a return within 7 days from the date of delivery.
1.2 Items Eligible for Returns:
* To be eligible for a return, the item must be unused, unopened, and in the same condition as received. It must also be in the original packaging.
1.3 Non-Returnable Items:
* Certain items, such as personalised or customised products, gift cards, and promotional items, are non-returnable.
1.4 Return Process:
* To initiate a return, please contact our customer support team at support@qalb.com.pk or +923260766243. Provide your order number, a brief description of the issue, and any relevant photos. Our team will guide you through the return process.
1.5 Return Shipping:
* Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product.
1.6 Refund Process:
* Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3-5 business days.

2. Exchange Policy:

2.1 Eligibility for Exchanges:
* If you received a defective or damaged item, you may be eligible for an exchange. Please contact our customer support team within 7 days of receiving the product.
2.2 Exchange Process:
* To initiate an exchange, please contact our customer support team at support@qalb.com.pk or +923260766243. Provide your order number, details of the issue, and any relevant photos. Our team will guide you through the exchange process.
2.3 Exchange Shipping:
* If the exchange is due to a mistake on our part or a defective product, we will cover the cost of return shipping and send you the replacement item with no additional shipping charges.